Hello San Francisco! I left this magnificent City in September 2013 after graduation from my MBA program from Hult Business School. I was looking forward to come back. We were planning the trip with my wife and luckily it happened! A lot has changed in my life since I left the City. This time I came here neither as a student, not as an leisure visitor. Business is the main reason I came here. In 2014 I launched Valley Wizard and I joined CityHour. Both projects are global and will live in San Francisco.
We arrived on June 10th. We checked-in at Vertigo Hotel at Nob Hill close to Union Square.
Next morning I took BART to the East Bay, rented a car and rushed to Mountain View to take part in an investment conference. We just opened the next seed round at CityHour and started raising $1.5M. This was the reason I came to Silicon Valley Open Doors.
I was pitching on June 12th. Well, this was the first experience. I felt I was not ready enough. People said it was ok. My wife said it was close to perfect. Still I know we need to work on many things. I am glad we started this journey.
Jet leg and two days at the conference were pretty hard. I felt pretty tired. Still on Friday June 13th I went to meet Jim my mentor from IBM and Yassi from ISSIP.
The weekend was cool. We visited Carmel, took the 17-mile drive, enjoyed the sun, the ocean, spent the next day in Santa Cruz. Very good experience.
The journey continues. I am meeting a lot of people. We are very busy, but it’s a real fun!
Posted in business, California, digital marketing, digital media, inbound marketing, San Francisco, service innovation, Silicon Valley
Tagged california, cityhour, hult, marketing, mba, networking, trip
I first got exposed to service science while at Hult on my MBA program. Brilliant professors and just cool guys Jeff Saperstein and Hunter Hastings were those visionary guys who brought the subject to the business school. They gathered together the best minds from our MBA class. It was truly diverse multicultural and multiexperience community. We firsts learnt the basics: the six principles of service thinking which laid the foundation of Hunter’s and Jeff’s future book. The six principles are: 1) co-creation of value, 2) service systems, 3) componentised business architecture, 4) global-mobile-social, or Glo-Mo-So as we used to call it, 5) Run-Transform-Innovate, 6) multisided metrics. Later on the seventh principles was added to the framework: service=experience.
Having spent four weeks learning the basics we moved to practice. We were split into teams and assigned to different companies and different mentors. We worked for IBM, Cisco, SAP and ISSIP. Some of us worked on gamification, some on Watson initiative, others on social collaboration platforms. My team worked with a brilliant scientist, service champion and business expert Jim Spohrer. Jim was the guy who started his day answering emails somewhere at 5am or even earlier. Interestingly, being so busy he always had time to tweet something, answer emails, Skype calls and even in-person meetings. This project was a c0-creation of value at its best. We were able to utilise the best frameworks to answer the most beneficial solution to the problem.
Our project with service innovation principles ended with a Hackathon at IBM Innovation Center in Santa Clara were we met a lot of IBMers who shared their experiences and ideas with us. An unforgettable and great experience!
Posted in Business school, California, ISSIP, MBA, San Francisco, service innovation, service thinking, Silicon Valley
Tagged hackathon, hult, IBM, innovations, ISSIP, Jim Spohrer, service thinking