Category Archives: ISSIP

What am I going to blog about?

I should have written this post long ago. But it happened so that I decided to postpone it and leave it for later. This post should give a general understanding of what I am going to write about in future. A kind of a short summary of my interests. This blog was intended to be a pure business blog. I will cover the most acute business practices and will touch what I like and don’t like. I am passionate about best business practices and implementation of innovations into regular business operations. I am a software geek. I adore all sorts of CRM, ERP systems and all their constituents. I truly believe that software is eating the world and present day business has no right to neglect it. Either you keep your hand on business pulse, or fail. I spent a year in Silicon Valley talking to a lot of people from IT/technology companies, various entrepreneurs, etc. That year gave me an understanding of new business dimension. In terms of development they are far many years ahead of us. If you want to feel the pace and breath of innovation, you should go yo Silicon Valley. If you want to give an impulse to your child and to open future career possibilities, your children should go to Stanford, the cradle of entrepreneurial spirit.

During my MBA I gad a chance to dive into the world of innovations. I had consulting academic projects at PayPal and IBM. I was lucky to work with Shahid Khan from Ebay/PayPal, Jim Spohrer from IBM and Yassi Moghaddam from ISSIP. That experience formed my future vision. I became a service innovation addict. Service thinking was an inspiration for me and gave me understanding of where we should go and which projects to start. Later in my posts I will cover deeper the service thinking ideas and how they are applicable to the business community.

Service thinking – first steps in Silicon Valley

I first got exposed to service science while at Hult on my MBA program. Brilliant professors and just cool guys Jeff Saperstein and Hunter Hastings were those visionary guys who brought the subject to the business school. They gathered together the best minds from our MBA class. It was truly diverse multicultural and multiexperience community. We firsts learnt the basics: the six principles of service thinking which laid the foundation of Hunter’s and Jeff’s future book. The six principles are: 1) co-creation of value, 2) service systems, 3) componentised business architecture, 4) global-mobile-social, or Glo-Mo-So as we used to call it, 5) Run-Transform-Innovate, 6) multisided metrics. Later on the seventh principles was added to the framework: service=experience.

Having spent four weeks learning the basics we moved to practice. We were split into teams and assigned to different companies and different mentors. We worked for IBM, Cisco, SAP and ISSIP. Some of us worked on gamification, some on Watson initiative, others on social collaboration platforms. My team worked with a brilliant scientist, service champion and business expert Jim Spohrer. Jim was the guy who started his day answering emails somewhere at 5am or even earlier. Interestingly, being so busy he always had time to tweet something, answer emails, Skype calls and even in-person meetings. This project was a c0-creation of value at its best. We were able to utilise the best frameworks   to answer the most beneficial solution to the problem.

Our project with service innovation principles ended with a Hackathon at IBM Innovation Center in Santa Clara were we met a lot of IBMers who shared their experiences and ideas with us. An unforgettable and great experience!